Wrong Billing for 2 years. Despite many calls.

Hi All,

I have very bad experience with customer support. I had used the rental modem for 2 months and moved to my own modem. I have returned the modem. The next month they charged me 12 , i had to call and explain the situation after 1 hours discussed they adjusted.  Then again the same thing happened  and again i have explain the situation  They said it will never happen and i opted for autopayment.  Recently i have noted my account that the same pattern was seen and i am been charged for $12 almost 2 years.

Today when i call the support personal told he can do only 6 months of credit. 

After discussing with Supervisor it went to 15 months.  Where is my  remaining amount?  Pathetic service and Poor billing methodologies .  Anyway i am cancelling my service this month. Thank you Verizon 😞

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Re: Wrong Billing for 2 years. Despite many calls.

Hi prakash_05,

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