Wrong account number on website

[timothymota087]

Hi.  You have my old account number listed on the website.  I moved to a new address and set up a new account under the same email address.  I was sent a physical bill with my new account number listed on it.  Is there any way to update the website with my new account number?  I Cannot pay my bill.  Please help.  This is extremely frustrating.

Thank you.

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, or contact Customer Support at 1-800-VERIZON.