I requested disconnect the Fios service on 02/09. The representative received my request to disconnect the verizon fios service and made the 1st mistake that she put the disconnection date on the end of bill cycle (03/06) NOT on the end of day (02/09).
I received the email about this request and found the mistake made by verizon. I called back on 02/09 and asked someone to corrected it. And also got an online representative confirmed that the fios was going to be disconnected on the end of 02/09. I even followed up on 02/12 by calling verizon to confirm that the fios service was disconnected at my request. I was confirmed 3 times that the fios was disconnected as my request (02/09). To avoid the penaly, I also paid the whole month bill in full $49.99. Now verizion wants to say that the disconnection request went through on 03/06 (the end of bill cycle). There was no credit refund.
It is unfair for me to be responsible for the mistake verizon customer representative made. I tried my best to solve the problem by contacting verizon at least 3 times. Now the result turned out to be my fault!!!!!
Look what verizon does!
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