Every month, when I sign in to pay my bill, I get a "Secret Question" that I never answered in the first place. How can I start getting the correct "Secret Question" to which I originally provided an answer?
Go into My Verizon, Change (manage) account settings, change secret question. This jump might get you near https://www.verizon.com/ForYourHome/MyAccount/ngen/pr/user/profile.aspx
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