Wrongly billed

On September a Verizon box outside my home had a short circuit. I called Verizon and they came to fix it. Since then, they raised my montly bill from $204 to $328 for no reason. I called this month again and they said they fixed the problem, I received a copy of my bill with the correct amount, however I was charged $298 instead of $204. 
I have been calling there but my problem is not fixed. Thanks

Re: Wrongly billed

Hi Lzf11111,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.