Yet another bait and switch page 8k
Jobu_the_Mighty
Enthusiast - Level 2

Logged into my account today to switch our TV channels so my wife can get freeform ( x-mas special ya know).  After I log in I see an offer for 89.99 to keep everything but change to gigabit internet.  Sure, I think that is worth it with my wife zooming/ms teams for work and the kids for school.  I then get the email about the new bill........now it is suddenly 174.99, are you kidding me?  Too late to get phone help, get on text help, they claim they can not do anything about it.  So I ask to go back to my old plan......nope, now my old plan is magically a lot more money, not 174.99 but more than I was paying before......what the **bleep**.

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Re: Yet another bait and switch page 8k
kh-gary
Moderator Emeritus

Hi Jobu_the_Mighty,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Screen shot of offer for gigabit internet
Jobu_the_Mighty
Enthusiast - Level 2

image

As you can see I am logged into my account ( upper right hand corner ), the new plan that I was switched to ( after this 89.99 bait ) is also displayed.

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Re: Screen shot of offer for gigabit internet
jonjones1
Legend

Sorry no post (photo, jpeg or gif) is showing as of December 2, 2020

it should appear later.

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