Your Mobile + Home Discount Level:Pending
LetsGoBuffalo
Newbie

I enrolled months ago, and keep getting this message:

Your Mobile + Home Discount Level:Pending

Thanks for enrolling! We're still processing your enrollment. No further action is required -- we'll send you an email once your enrollment is processed.

Was on the phone last night for a hour, and while I was given a credit, they could not explain why this has not yet been approved.

Does anyone have any suggestions since I don't want to keep calling trying to get the $30/month discount by calling customer service?

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4 Replies
vzw_customer_support
Customer Service Rep

Hello, LetsGoBuffalo, we know it's important for your discount to be added. So we can best assist, we will be reaching out via Private Note.

-Lauren

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aquigley218
Newbie

Did this ever get fixed for you? I have been dealing with the same issue for months. I have had 3 different escalation tickets cut and still no resolution. Unfortunately for me, they have not credited my account up front and instead say I will get the discount back paid when its applied but not I am out of pocket $100 and heading toward month 3. 

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vzw_customer_support
Customer Service Rep

We want to make sure you get your Mobile + Home discount ASAP. We're sending you a Private Message so we can help.

~Jesse

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LetsGoBuffalo
Newbie

Yes and no. After multiple attempts, several private messages, and countless hours on the phone, the promotion discount was applied to my account. Unfortunately, it was not what was promised when I signed up, but now they say I am not eligible for all of that since my level of Fios is not high enough. So I got it except an extra $5/month/line. It was very frustrating but hopefully, like me, it just mysteriously gets done in the background.

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