First, I wanted to post this in the "Ask the Expert" forum, but I was not permitted to.
I did an online chat last weekend to find out why I keep getting email notifications that my Verizon Steam TV has been removed from my account. I received the first email around the beginning of March.
I immediately checked the settings of my Stream TV device & it showed that I had been signed out of my Verizon account & that "This device is not registered. To watch or download content you must register your device first."
So, I signed in to my Verizon account again & then re-registered my device. I have created a complex set of Verizon credentials so it is extremely time-consuming & frustrating to have to re-enter my credentials.
I guess it had been a month or so since I had last watched anything on my Stream device, so I assumed that perhaps Verizon is running some housekeeping program to remove devices from accounts for extended periods of non-use.
Then, on 4/17/21, I received another email notification that my Verizon Steam TV has been removed from my account. That is when I did the online chat with Verizon. I had already gone through re-signing in & re-registering my device, so of course, everyone I chatted with said nothing was wrong as they could see that the device was registered on my account. I explained that my Verizon credentials are complex & time-consuming to re-enter & that I didn't want Verizon to keep removing my Stream device from my account. Everyone assured me that Verizon would not remove the device from my account.
Yesterday morning (4/22/21), I received another email notification that my Verizon Steam TV has been removed from my account. I checked the device settings & it shows that I have been signed out of my Verizon account & that "This device is not registered. To watch or download content you must register your device first."
I am tired of having this happen to my Verizon Steam TV device. This time, I have not re-signed in & I have not re-registered my device. If there was an option to store my credentials in the device settings, this would not be such an inconvenience, but there isn't.
I want Verizon to figure out why this is happening & stop it!
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