'Your account has been disconnected."
Joco_3517
Newbie

Greetings. 

I initiated a transfer of account, just changing the name and leaving everything else the same. 

I was told an employee would call me the next day after the transfer had been completed to discuss if I wanted to add anything else. I have successfully received the new name on the new bill price in the mail.  (But, it wants me to pay through the mail -- instead of paying through my bank account. I was told it was already connected?) I had already paid my last bill for Fios.

However, I am having difficulty doing anything on the account. I cannot view 'what' I'm paying for. I cannot add or remove services, I can only essentially log in. The agent has not called me and my account seems to be in limbo.

Any help would be greatly appreciated as I am concerned I am paying for something I cannot control.

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kh_jenn
Moderator
Moderator

Hi Joco_3517,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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