accessories are bogus

Having FIOS for a few years my Backup Battery started beeping.

I orderdered a new one from the VERIZON website.

Got an email telling me I had a tracking number..

Never showed up, Tracking number showed it as in warehouse waiting pickup. Sat there for a week or two. Called customer service, they told me they would re do the order and it would be delivered in 3 days. nothing showed up. Called Customer Service told them to cancel the order as it was $20 cheaper on Amazon.

Still getting billed for it - having a really hard time getting anyone on phone or chat or anyway! - always too busy..   Customer service is non existant.

Re: accessories are bogus

Hi angrycustomer4,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.