i got my bill today and I am now being charged $1 extra for each box. I contacted Verizon and asked how the could increase the box price when we signed an contract. They said well prices go up like everything else.
Verizon's contracts are for the service only. Equipment rental prices are never locked in.
They told me the same thing, in fact the email they sent me with prices itemized month by month was only an estimate they now claim.
I had the same situation. In December i signed a new 2 year contract with verizon, promising a 3 year price lock with a 2 year contract. A also recieved a email from Verizon confirming the price for month 1, months 2-24 and month 24-36. I just recieved a increase in my bill of 6 dollars for equiptment. Verizon now states that equiptment is not covered by price guarantess and the e mail I received was only an estimate. They are allowed to increase the price of equiptmentt whenever they want.
I'm on the phone with them right now, asking for a supervisor. The rep is basically saying the same thing.
I'm so done with verizon after my contract term. They have no customer service
I"m officially going to cut the cord.!!!
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