billing complaint
Enthusiast - Level 2

I called originally on May 11 to cancel my package and drop down to Internet 75/75 only.  This was to be affective May 15. I then returned all my TV equipment that weekend and was informed I was all set.
I noticed after that date online it still listed my account as having fios TV, I called several times and was told I was set and all will be fine with my next bill.  I assumed my phone got dropped because I ported the number.  I got my June bill and sure enough I was charged for TV for June, again multiple calls and needed to get a credit , which took several days.   Again I was assured July would be no issue I would only be charged for Internet.  Just got my email for the July bill and once again I am being charged for TV service too.  So once again I will need to call , I do not have the time to keep calling. I feel like I will need to cancel all my services and either go to spectrum or call back and sign up as a new customer.  It never makes to sense to me that you offer the best deals to new customers and to not existing customers.  I have been a customer since fios started here in Albany I bet close to 10 years now.
This is not poor but terrible customer service.  I plan too file a complaint with the attorney general of NY next
I would appreciate you resolving this asap
Thank you Michael

Re: billing complaint
Moderator Emeritus
Hi greenblm,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.