More than a month ago, I was going to cancel my Verizon Fios service, but the agent convinced me that they would waive the $50 fee if I chose to simply suspend my service. It's been more than a month since then, and the fee has not been waived. I have called Verizon a total of 6 times now. Each time, they have a difficult time tracking down a note from the original Verizon representative promising to waive this fee--the first one found proof but others did not, I think. But still, all 6 representatives promised to waive the fee for me--and each time, after hanging up, nothing happened. I have to call time after time and re-explain my situation, but it's all empty promises when representatives promise to waive the fee for me. This has take years off my life. Today I called again and begged the representative to actually follow-through on this, because I knew it was unlikely. She promised she would call me back today to resolve this--but she failed to call me. I am so tired of this. I need this to be resolved, and for there to be continuity when I inevitably have to follow up about this issue.
I would either threaten to cancel service (Verizon loses more than $50) or just go to a different service and forget the $50 and spread the word of your experience.
certainly not the way to treat customers.
Hi rbex,
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