billing issues
yannys
Enthusiast - Level 1

on 07/26/2018 i have proceed to cancel my service with verizon due to higher changes in my bill and not beeing able to get a new deal with verizon fios.Verizon runs plenty of promotions throughout the year for new customers but loyalty never rewarded.repeteadly asked if they can offer a better deal but seems that no need for bussines,verizon got enough ,so no struggle to keep and old customer happy.so after the cancellation by phone i got personal to a verizon store to return the equipment.all good ,waiting for a bill that will reflect the changes,which supposedly was 08/03/18. i was surprised to see on 08/12/18 checking my verizon account that  im still billed with 206$ and not only that ,i have re-new my service with them, but not equipment in the house to provide this service.called in 5 time so far.speaking with BRUCE that not even bother to make any note in my account re my complaint,then with Joe nice enough to open a ticket for me at least,then with mrs Scotland ,who introduced herself as supervisor of customer service and billing dept and assured me that this issues will be corrected in few days that indeed seems abnormal to have a service when clearly the equipment seems to be in the warehouse already,she even gave me confirmation thicket nr# re issues submitted to IT dept?then today 08/18,got a strange email showing again ordering something from veriozon fios with new order nr# ,and 18$ credited to my account? checking my account no kind of changes whatsoever.called in again today ,speak with JULIE fios rep that in the end told me that its not going to happened ,meaning i will not see any changes in my account until sept  when new bill will be issued.request to speak with a supervisor, she just hang up on me.very rude i find.so bottom line,i canceled the service 07/26/18 and returned the equipment. today 08/18/18 still have a bill to be paid. nobody seems to care that my account shows that i still have service in my house without the equipment?and i have to wait to see my bill getting higher by sept?anyone in this company able to get to the bottom of this issue ?3 weeks after cancellation still billed for something that not exist.

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Re: billing issues
LawrenceC
Moderator Emeritus

Hi yannys,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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