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billing
sihaque
Enthusiast - Level 2
โ€Ž02-22-2015 05:01 AM

How can i get Verizon to either provide me my bill online or provide me with a paper copy? For the last several months, i have neither. I called and talked to an agent last month and got a paper copy and asked to turn off the "no-paper" option. This month i am again in the dark without an online bill or a paper copy. How can i get verizon to respond without call them every month?

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Telcoguru
Master - Level 1
โ€Ž02-22-2015 06:06 AM

Click the following link and sign in to your account. You can view or print from here.https://www.verizon.com/ForYourHome/BillView/ResMyBill.aspx

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sihaque
Enthusiast - Level 2
In response to Telcoguru
โ€Ž02-22-2015 12:04 PM

There is no bill later than Sept 14 on my online account.

this is the message i get. I hope someone from Verizon will answer my plea for basic customer service : a bill that explains the charges.

Bill & Payment

We are unable to process your request at this time.
Please try again later.
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LawrenceC
Moderator Emeritus
โ€Ž02-22-2015 12:18 PM

Hi sihaque,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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jt0698
Enthusiast - Level 2
In response to LawrenceC
โ€Ž02-24-2015 09:41 AM

No they will not! I have been trying since NOVEMBER and it still is NOT fixed and I do NOT get a call back. Last phone call i made sat on the phone for THREE hours and still NOT fixed!!! Two weeks ago that happened still NO phone call back.

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LawrenceC
Moderator Emeritus
In response to jt0698
โ€Ž02-24-2015 10:12 AM

Hi jt0698,

What is the issue you are having that you are contacting customer support about?

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jt0698
Enthusiast - Level 2
In response to LawrenceC
โ€Ž02-26-2015 08:30 AM
I have not been able to log in to my account or receive a paper bill since November. I call at least twice a month since November and still NOTHING. Every time someone fills out paper work and gives me a promise it will be resolved and I will get a call back. Has NOT happened to date. Last phone call talked to 6 people ( 2 being supervisors) for almost 3 hours.
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LawrenceC
Moderator Emeritus
In response to jt0698
โ€Ž02-26-2015 09:58 AM

Hi jt0698,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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sihaque
Enthusiast - Level 2
In response to LawrenceC
โ€Ž03-04-2015 04:57 AM

this seems to be an automated response. i had the exact same words in my response to a similar complaint. incredible customer service.

might as well switch back to comcast.

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sihaque
Enthusiast - Level 2
In response to LawrenceC
โ€Ž02-25-2015 05:49 AM

I have still to hear back from an agent as promised a few days ago.

If Verizon cannot provide a bill for services provided, what is a customer to do?