billing

[todkat]

order number {edited for privacy}, email confirmation mailed on 5/15/16 price not honored,  

TODD, thanks for choosing Fios® by Verizon! It won't be long before you'll understand what all the hype is about.Please take a moment to watch the brief, personalized video above, which explains the next steps in your installation process.

Just a heads up that you will be receiving your Fios equipment by mail within the next several days. Please make sure the equipment is available when the technician arrives. Your tech will get you all hooked up and ready to go!

Your Order Summary Installation Date Jun 18, 2016 Technician Arrival 8:00AM-5:00PM (local time) Order Number {edited for privacy} The street address where service is being installed: {edited for privacy} If the street address listed above is incorrect, please contact us prior to your installation date at 1.800.Verizon (1.800.837.4966) to have your order updated. Did you know? To make your installation as easy as possible, we'll even ensure your Wi-Fi devices are connected to your new Fios network.

Services Ordered: Monthly Amount Verizon Double Play $64.99 –Fios Custom TV - Essentials   –Fios Internet 100/100   –$10 Fios TV 24 Mo. Discount Included   –$5 Exclusive Online Order 24 Mo. Discount Included   –$15 Special 24 Mo. Discount Included   –$20 Special Speed Bonus 24 Mo. Discount Included   –$20 Fios Bundle 12 Mo. Discount Included   Fios Equipment Package $22.00 –(Rent): Fios Quantum Gateway Router   –(Rent): 1 HD Set-Top Box   Verizon Connections Discount -$5.00 Estimated Monthly Subtotal $81.99 Taxes, Fees and Other Verizon Charges (see detail) $4.12 Fios TV Broadcast Fee $2.99 Estimated Monthly Total^ $89.10

current invoice is much higher then this, so far all verizon contact channels unhelpful.  Please Please honor this order

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.