can't redeem $200 verizon card

I have been trying to redeem my verizon gift card for signing up with fios and it won't go through. I keep getting a system error. I've been on hold for 20 minutes trying to talk to someone and I had to hang up cause it was taking too long. I want was promised to me so I can use it for my bill. Looks like a lot of people have been having this issue and not sure if anyone got it resolved or not.

Re: can't redeem $200 verizon card
Moderator Emeritus

Hi rockdaisy,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.