can't redeem gift card
nkumar29
Enthusiast - Level 1

I have tried to redeem a $50 gift card that was used as an enticement to keep my service after a $10 increase in my bill (which came without explanation). This incentive is borderline fraudulent, since hundreds of customers seem to be unable to redeem the so-called gift card as well. That said, how do I go about redeeming this? I've tried for months and either got error messages ({"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}) or my account cannot be found (supposedly), even though I should have 2 cards in my account.

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Re: can't redeem gift card
LawrenceC
Moderator Emeritus

Hi nkumar29,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Re: can't redeem gift card
nkumar29
Enthusiast - Level 1

There are no messages in my private email inbox. This is an important issue because it may be a fraudulent gift card that Verizon's employees are offering. Please escalate this issue as soon as possible. It does appear that whoever responded to my message is just trying to keep negative messaging about Verizon off their customer-driven message boards, which I find kind of strange.

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Re: can't redeem gift card
LawrenceC
Moderator Emeritus

Hi nkumar29,

An agent sent you a private message on November 29.  Private Messages are temporarily unavailable at this time.  Please reach out to Verizon Support at Facebook >> www.facebook.com/Fios or Verizon Support Twitter: @Verizonsupport for help with your issue.

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