The most recent bill that I can view online in from November 1. I also can't see my payment history. I just had a chat window open with a representative, but she disconnected on me. What is going on?
She also told me that I have a balance due, when I know that I have been paying more than my bill the past few months, and I should have a credit balance.
Sorry you are having difficulty with online billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
This thread has been locked in order to allow agents to deal with each individual’s issue. If you are having a similar problem, please start a new thread.