cancelation triple play
Valentino2
Newbie

We've been a loyal customers for fios for 2 years now and a long time Verizon wireless for 15 years... I'm really happy with the service we have right now. . But the nightmares start when your up for fios triple play renewal..its just insane that the price will jump over 30% what we are paying right now. . And I was told two years ago this won't happen that's why I switch from comcast to fios.. And also they email me that my contact is expiring that I can lock it up for another 2 years with almost same price that's why I did order that's renewal but for some reason they won't honor that order {edited for privacy}instead they give me a new order# with a ridiculous price increase. . To make the story short I spend almost whole day yesterday trying to make a fair deal but to no avail. .my contact expire in two days feb 23 2014..I guess I have no choice but to move to comcast.

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Re: cancelation triple play
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: cancelation triple play
Verizon_Support
Customer Service Rep

Hello!

As per our converstation on your private support case this issue is now closed. Please let us know if we can do anything else for you. Thanks for choosing Verizon.


-Mitchell

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