cash only status I need help
Paulhotspot
Newbie

i was put on cash only status after my wallet was stolen with my verizon card in it.

I was set up on auto pay with my verizon credit card . when the card was reported stolen I was issued a new card. THat card never arrived so I was issued another new card, it was during this time that my phone bill was not paid.

I have since received my new card and would like to set up auto pay again but am unable to. Im unable to continue cash only , its too inconvenient with my work schedule.

My credit is stellar. Please help me reestablish my  verizon account standing.

My verizon card is also on auto pay with my checking account and am currently at a surplus. up until the card was stolen, neither my verizon phone account or verizon account were ever late . Not for the years i have been a loyal customer. 

Please let me know how I can get back on track and off cash only status

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4 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear that you were placed under a Cash Only status. We'd be happy to take a look at any possible solutions. We'll send you a Private Note shortly.

~Jesse

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vzw_customer_support
Customer Service Rep

Hi Paul, we're just checking in to see if you still need assistance. 

-Melissa

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dykstraz
Newbie

I’ve had a horrible time with Verizon. I switched from T-Mobile to a verizon plan with two lines. Setting it up was okay but when I enrolled in autopay which was supposed to “save money”, my bank account (which had adequate funds) was rejected. I called and they said it had gone through on their end so I left it alone and figured it was a mistake. I checked my information and it was correct, so I left it alone. I was informed a few days later that my account was restricted to cash only because I had failed to pay my bill, so I called Verizon and was on the phone for over two hours, but all they could tell me was to wait 7 months and it would be back to normal. Every month I found a Verizon store and paid my bill like they told me to. I don’t like to be a nuisance so that’s why I waited it out but my time of punishment for who knows what is supposed to be over, but all anyone can tell me is to “wait it out”. It’s just ridiculous at this point! For how much I’m paying for this plan and how much work this whole Verizon thing has been, there is just no way I should have to be dealing with this almost 8 months later. This is my last attempt to get actual help from Verizon or I’m going to eat the cost and go back to T-Mobile. 

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vzw_customer_support
Customer Service Rep

dykstraz, we understand it's important to manage your account, and we'd be happy to take a closer look at your payment options. We'd hate to lose your preference, and want to do all we can to help find a solution. To best assist, we'll be sending a Private Message.

~Izzy

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