cash only status I need help
Paulhotspot
Newbie

i was put on cash only status after my wallet was stolen with my verizon card in it.

I was set up on auto pay with my verizon credit card . when the card was reported stolen I was issued a new card. THat card never arrived so I was issued another new card, it was during this time that my phone bill was not paid.

I have since received my new card and would like to set up auto pay again but am unable to. Im unable to continue cash only , its too inconvenient with my work schedule.

My credit is stellar. Please help me reestablish my  verizon account standing.

My verizon card is also on auto pay with my checking account and am currently at a surplus. up until the card was stolen, neither my verizon phone account or verizon account were ever late . Not for the years i have been a loyal customer. 

Please let me know how I can get back on track and off cash only status

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2 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear that you were placed under a Cash Only status. We'd be happy to take a look at any possible solutions. We'll send you a Private Note shortly.

~Jesse

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vzw_customer_support
Customer Service Rep

Hi Paul, we're just checking in to see if you still need assistance. 

-Melissa

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