change in connetion and increase in bill

[Brian062003]

hello,

i am contacting you because for approximately 3 months my fios service has gotten terrible. 

example( longer than normal connection times to connect to netflix) even poor cellular phone service when on the same wifi. My bill just recently went up 13.00 since my 2 year contract expired. I would like a refund and a deduction in my monthly service charges due to this issue as a customer.

Thank you

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, or call Customer Support at 1-800-VERIZON.