charging for an extra cablecard

I returned a cable card in October. In March one of my cards wasn't working with my HBO so they sent me a new one and I returned the bad one. So I only have 2 cards. I noticed they were charging me for 3 so I called and explained this. She said she would take care of it and gave me a credit for 5 months. I decided that was close enough and I wasn't going to complain as long as it got taken off. It took a lot of effort to get her to understand I only had 2 cards.

Then my plan was almost up so I agreed to 24 more months. When she showed me the plan I pointed out again I only had 2 cable cards. She told me not to worry about it and it would get taken care of. The other day I got a huge box with instructions on how to return my equipment. I also got a letter in the mail with a new agreement and it shows I have 3 cable cards. What do I need to do to get through to someone at Verizon that I have 2 cards and not 3? 


Re: charging for an extra cablecard
Moderator Emeritus

Hi whydouneedit,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.