Does anyone know if there’s an email address to escalate issues? I’m in the middle of the worst customer service experience in my life.
I returned a broken device in July (several agents have confirmed it was returned). I then was threatened with suspended service in August. I contacted an agent via chat and after 90 minutes she told me to only pay my monthly balance, leave the “non return charge” and it would be reversed when the device is processed. Fast forward, my service has now been shut off twice in 8 days for non payment. I’ve had to pay $634 each time to even be able to get through to customer service (I successfully got them to refund the first time). I’ve now spent about 6 hours over several days engaging through text, chat, and phone only to become disconnected or the agents just quit responded. Each time, I essentially have to start explaining everything over again.
Im typically pretty patient, but I’m sure upper levels of the organization would recognize how broken their system is
Hey there, Fjs0223, we wouldn't want you to have to continue to reach out about this equipment issue. We can help take a closer look to see what's going on. So we can best assist, we will be reaching out via Private Message.
-Lauren
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