de-link my One Verizon ID
abcxyz1232
Newbie

How do I de-link my One Verizon ID from old FIOS account? 

I've tried solving this a few times with a number of customer service agents, but always end up being bounced between fios and verizon wireless customer service teams.  

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Re: de-link my One Verizon ID
LawrenceC
Moderator Emeritus

Hi abcxyz123,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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