getting billed on an installation that Verizon cancelled

I've been through chat three times now, and spoken to two humans in the past six weeks. Everyone agrees the error is on Verizon's side (they billed me for service that was never activated because they cancelled my order when I didn't send them proof of new residence ownership. When old resident cancelled service that requirement was lifted and the order processed. By that time I had gone with another provider. I returned the modem and never activated service yet I was billed) Twice in November I went through the whole chat/phone agent cycle to get this sorted. Each time I was assured the account was closed with a zero balance. Guess what just popped up in the mail? Yup a delinquent notice on the account.  Yesterday after 45 minutes in chat I got this response "Upon carefully reviewing your account, I can confirm that this charge shouldn't be showing on your account at all. We will need to escalate this issue with our Accounts Specialists.  I have made a note on your account that will ensure our account specialist will take extra care with your request, and help you process it on a high priority basis." Spent an hour on hold never got helped that day.  Today I've been on hold for over an hour.  I've already spent about 10 hours trying to resolve this Verizon error.  HALP me please to solve this once and for all. I'm about to just submit the billing dispute because even if I get someone to phone me back (STILL WAITING ON THAT BTW) I don't believe the issue will be fixed since I keep being told it is fixed only to get another bill.

Re: getting billed on an installation that Verizon cancelled
Moderator Emeritus

Hi MMM1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.