getting the run around on 900% overcharge
AverageCustomer
Enthusiast - Level 1

Hi I've reached out over 12x in total through each method Verizon suggested (call, twitter, chat, text). Wasting over 16+ hours of contact time. I have been promised the solution 4x with written confirmations.

Yet still I get the 900% overcharged bill (both confirmed by the myFios app and they sent me a paper bill despite signing up for paperless billing). I have already signed up for Optimum wifi. $30/Month. It just works....

My family has always used Verizon, I like verizon, and want to stay with verizon. please do something here....

 

0 Likes
Reply
1 Reply
kh_jenn
Moderator
Moderator

Hi AverageCustomer,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes
Reply