I need to find out how/when I can cancel w/out penalty, but cannot get hold of a live person...:-( no-Ingles, so cannot call, need chat function.
We are here for you. Do you have any red lights on your router or battery backup unit? You can go to your battery until and unplug the power cord for 2 min. then plug it back in and check your network. You can always check for outages in your area as well.
You can always check for any outages in your area at this link. https://www.verizon.com/support/residential/service_outage_information.htm
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