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how to file a complaint regarding the price of a "free" phone
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I got new phones back in April 23 and was told "free"... specifically asked about now being under a new contract and was told no. Switched to T mobile in December 23 because of poor service in my current area and was charged $800 for my free phones. I am aware (now) that the agreement i signed for the phones probably indicated that they were only free if i stayed with verizon for three years.... but i specifically asked the agent and was told no contract.. and don't remember anything being said about a 3 year requirement . This was done online through chat and i have a copy of the conversation...
How can I resolve this issue.
Thanks
Former 20 year customer .
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