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i cant find a way to send an email to inquire about additoinal charges on my account
aaa1966
Newbie
‎02-12-2014 10:30 PM

i clicked every where to find a way to send an email with my inquiry regarding some new charges being added onto my bill, this is so irritating!!!!! i am put of the country and i cant call the 800 number, why isnt there a way to contact by email for any such billing issues??????????

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Re: i cant find a way to send an email to inquire about additoinal charges on my account
tns2
Super User
Super User
‎02-13-2014 04:57 AM

Simply not one of the options they want to use.

You can use one of the "contact us" options that are listed on all their web pages.  http://www.verizon.com/support/residential/contact-us/index.htm

Essentially call 1-800-Verizon during business hours is the best option.  Only they can explain all the charges and correct any errors.  There is always snail mail.

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