i need a transcript of issue with live agent chat
Enthusiast - Level 1

I have a very simple issue that I'm sure happens to thousand of customers each day.  My auto-pay debit card had recently changed, and I did not have time to go to verizon and change it before auto-pay tried to pay and it got rejected...therefore i received an email alert today.

Naturally, a multi-million dollar company attempting to save more money won't allow a long time verizon customer to actually speak live with a customer service agent on the phone who in this case would have resolved my issue within 1 minute.

Instead, my time was wasted with a live chat agent who assured me auto pay was enforced which wasn't my question.  Eventually she gave the cut-off date of May 14th with led to me asking more questions, and eventually the conclusion that I need to make a manual payment.

Please send me a transcript of this conversation please? 


Thank you



1 Reply
Customer Service Rep

Hello, we are truly sorry to read about your recent Auto Pay dilemma. Our goal is to aid you in the best way possible with your account. We sent you a Private Note, follow up at your best convenience. ~Gilbert