iPhone Billing
1951pointe
Newbie

I have just finished paying for my iPhone for the past 24 months.  I messaged Verizon last month to find out if my payment would go back to what I was originally paying once the final payment was made.  They assured me that it would.  When I bought  the iPhone at the Verizon store, the sales person told me the same thing, that my payment would go back to what I was originally paying because I did not change my plan at all.  When I got my bill today, it confirms that my iphone is paid off but my billing hasn’t changed.  I’ve tried to find a number for Verizon but can’t find one.  Can someone suggest how I can get this fixed?  I don’t want to keep paying for my phone!  Thank you.

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vzw_customer_support
Customer Service Rep

We definitely want to figure out whats going on with your bill, as it should have changed due to the device pay off. Please reply to our private message.~Peter

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