id.me teacher discount not working after 3 support conversations

jleigh13
Newbie

I am a teacher and I have been having issues with getting my discount for months. The discount was applied on one bill and then never again. I have contacted support on the phone and through chat function at least 3 times and every time my bill has remained unchanged and my discount has not been applied. Whenever I try to sign in with my id.me account it redirects me to the plan page, but says my verification failed. Does anyone have any suggestions as to why this service is not working? Thanks.

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vzw_customer_support
Customer Service Rep

We want to make sure you're able to get your discount and we're sorry about the issues you've been having so far. You can check your eligibility here: https://www.verizon.com/featured/teachers/ You can also reach out to the team who's responsible for employee discounts at

800-890-8007 8:00AM - 10:00PM ET and Sun-Sat 8:00AM - 8:00PM ET

~Jesse

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vzw_customer_support
Customer Service Rep

We want to make sure you're able to get your discount and we're sorry about the issues you've been having so far. You can check your eligibility here: https://www.verizon.com/featured/teachers/ You can also reach out to the team who's responsible for employee discounts at

800-890-8007 8:00AM - 10:00PM ET and Sun-Sat 8:00AM - 8:00PM ET

~Jesse

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