locked out of my account

[bobmo2]

when I try to login I get an announcement that I am locked out, and need to reset my password.

when I try change my password you  send me  a message that you cant help me at this time.

Its been over a week, How am I supposed to  login????

Thanks

[vzw_customer_support]

Hello, bobmo2. We understand how important it is to be able to access your account online. In a few moments, you should receive a Private Note from us. Please reply there, so we can get started!

*Gabriel

[bobmo2]

I'm trying to log into my account to use my phone again so I can make changes to my delayed departure.

Once again I cannot log into my account and #pmt doesnt work for me to add $.

Whats going on??

Help

[jav6]

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@bobmo2 wrote:

I'm trying to log into my account to use my phone again so I can make changes to my delayed departure.

Once again I cannot log into my account and #pmt doesnt work for me to add $.

Whats going on??

Help

---

What did you find or do to resolve your issue in January, 2023?  

[bobmo2]

I had lots of help from the Verizon community, but the bottom line was Verizon has a problem with opening your USA account while overseas.

At the moment I cant add any money to my account to continue my Travel pass. So its an even more serious problem than I had when I came here.

[jav6]

---

@bobmo2 wrote:

I had lots of help from the Verizon community, but the bottom line was Verizon has a problem with opening your USA account while overseas.

At the moment I cant add any money to my account to continue my Travel pass. So its an even more serious problem than I had when I came here.

---

So, you have a pre-paid account and using it while travelling internationally?

[bobmo2]

Yes

verizon is happy to take their monthly fee, but now that I need to refill it for travel #pmt tells me I dont have enough money to make the call and they say they will forward my call, but it fails each time!

Not happy

[vzw_customer_support]

We know how important it is to be able to make a payment while traveling, and we are here to help. Are you able to make a payment through this link: https://myvprepay.verizon.com/prepaid/ui/mobile/InstantPay/#/ 

*Crystal

[vzw_customer_support]

Your services can be crucial while traveling, we deeply regret any troubles in making the needed payment. Our team can help explore alternative routes to get that balance added on. Please, send us a Private Message if that roadblock persists.

*Eli

[vzw_customer_support]

Hey, bobmo2. We completely understand how frustrating it is to have issues logging into your account. Please respond to our Private Note, so we can assist. Thank you.

*Valeria