locked out of my account
bobmo2
Enthusiast - Level 2

when I try to login I get an announcement that I am locked out, and need to reset my password.

when I try change my password you  send me  a message that you cant help me at this time.

Its been over a week, How am I supposed to  login????

Thanks

 

Re: locked out of my account
vzw_customer_support
Customer Service Rep

Hello, bobmo2. We understand how important it is to be able to access your account online. In a few moments, you should receive a Private Note from us. Please reply there, so we can get started!

*Gabriel

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Re: locked out of my account-again
bobmo2
Enthusiast - Level 2

I'm trying to log into my account to use my phone again so I can make changes to my delayed departure.

Once again I cannot log into my account and #pmt doesnt work for me to add $.

Whats going on??

Help

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Re: locked out of my account-again
jav6
Champion - Level 3

@bobmo2 wrote:

I'm trying to log into my account to use my phone again so I can make changes to my delayed departure.

Once again I cannot log into my account and #pmt doesnt work for me to add $.

Whats going on??

Help


What did you find or do to resolve your issue in January, 2023?  

...Just another VZW customer...trying to offer some assistance...
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Re: locked out of my account-again
bobmo2
Enthusiast - Level 2

I had lots of help from the Verizon community, but the bottom line was Verizon has a problem with opening your USA account while overseas.

At the moment I cant add any money to my account to continue my Travel pass. So its an even more serious problem than I had when I came here.

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Re: locked out of my account-again
jav6
Champion - Level 3

@bobmo2 wrote:

I had lots of help from the Verizon community, but the bottom line was Verizon has a problem with opening your USA account while overseas.

At the moment I cant add any money to my account to continue my Travel pass. So its an even more serious problem than I had when I came here.


So, you have a pre-paid account and using it while travelling internationally?

...Just another VZW customer...trying to offer some assistance...
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Re: locked out of my account-again
bobmo2
Enthusiast - Level 2

Yes

verizon is happy to take their monthly fee, but now that I need to refill it for travel #pmt tells me I dont have enough money to make the call and they say they will forward my call, but it fails each time!

Not happy

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Re: locked out of my account-again
vzw_customer_support
Customer Service Rep

Hey, bobmo2. We completely understand how frustrating it is to have issues logging into your account. Please respond to our Private Note, so we can assist. Thank you.

*Valeria

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Re: locked out of my account-again
vzw_customer_support
Customer Service Rep

Your services can be crucial while traveling, we deeply regret any troubles in making the needed payment. Our team can help explore alternative routes to get that balance added on. Please, send us a Private Message if that roadblock persists.

*Eli

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Re: locked out of my account-again
vzw_customer_support
Customer Service Rep

We know how important it is to be able to make a payment while traveling, and we are here to help. Are you able to make a payment through this link: https://myvprepay.verizon.com/prepaid/ui/mobile/InstantPay/#/ 

*Crystal

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