merging two services into one household --- one has to cancel and pay the cancellation fee

My boyfriend is moving in and he also has the same verizon service.  The company won't allow us to merge (there is no such a thing like merging according to the company) the two verizon services into one household and had one of us cancel the service.  Now we are about to pay a huge penalty fee since we enrolled in the service recently.  We comaplined to the cancellation department about why we should be penalized when both of us are staying as the Verizon customers.  The supervisor there {edited for privacy} acknowledged that this policy is not fair and even apologized, but said that he can't do anything about it.   Why does the company keep the policy that they acknowledge as being unfair?  Isn't it about the company trying to profit as much as possible by creating this type of unfair policy?

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Moderator Emeritus

Hi jins45,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

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