misled by Verizon
GBuck1
Enthusiast - Level 1

I have been lied to by Verizon.   I 'm on a fixed income and needed a new phone but didn't want to lose my 55 Loyalty + plan which Verizon STILL lists on the Verizon website as $60/month (including a $5 discount for auto-payments).    I wanted a guarantee that if I changed phones, Verizon would still honor my plan.  I'd done some research and was fully prepared to go with Boost Mobile for a significantly lower monthly charge but the Verizon agent guaranteed that my bill would not go up and that I'd be able  to maintain the same monthly payments.   Now,  10 weeks later I've gotten a bill for $70 and am told that my bill has increased AFTER  I committed to a 36 month agreement to cover the cost of the new iphone.   That was not the agreement.  The agreement was that I would stay with Verizon for 36 months at the same rate that I was paying.   I have been with Verizon for many many years and would have stayed with them for life but now I feel I must  leave after this 36 month period is over unless this is resolved because Verizon has misled me intentionally and that is bad business.

3 Replies
vzw_customer_support
Customer Service Rep

Having parents that are also living on a fixed income, I can definitely understand how an unexpected price increase can throw everything off, GBuck1. The only reason a new plan might be offered as part of an upgrade would be if there was a promotional offer that required a different plan, or if the plan you had was grandfathered (which would not include our 55+ plan). Let's take a look into this and see how we can get it fixed. Please be on the lookout for a private note message from me so we can get started.

-Joseph

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Ckmonty94
Enthusiast - Level 1

I was also lied to when I was told replacing  a defective  flip phone would not change my bill. The Verizon person said it’s free.  Well it wasn’t I have 5 phones on this plan and she took my iPhone used it as a trade in(without telling me) and then added on insurance which I never authorized.  I’m still trying to get it corrected. I was told I should have read the terms and conditions! It Verizon’s responsibility not to lie to the customers. I am researching a company to take all 5 phone. 

vzw_customer_support
Customer Service Rep

As a customer myself, I can definitely understand how the interaction you described would leave me feeling that my trust was betrayed, Ckmonty94. This is certainly not how we would want anyone to feel, and I'd like to help turn this around. Please be on the lookout for a private note message from me so we can take a deeper dive into those concerns.

-Joseph

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