Community Forums - mobile + home rewards

Tianhe1019 · ‎12-20-2022

I've been unable to enroll in the Mobile + Home discount program on my mobile line for months now. Chat and phone support has been unable to resolve after countless calls, chats, escalations, I'm really not sure how to proceed. Every agent asks me the same questions, the same basic enrollment questions, etc. Support case [Edited for Privacy] was opened months ago for the issue with no resolve.

Error: Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966.

vzw_customer_support · ‎12-22-2022

We are here to help with any pending concerns you have about the Mobile + Home Rewards. Please send us a Private Note at your earliest convenience to see what is going on.

~Vic

ChaosParadox1 · ‎12-23-2022

I’m having the exact same issue. Were you able to get this resolved?

Tianhe1019 · ‎12-23-2022

no, the customer keep forwarding me from Fios and wireless but don't fix the problem

ChaosParadox1 · ‎12-23-2022

Exact same experience over the last few months for me. An agent today said she was manually applying a $10 credit to my bill every month going forward, so we’ll see.

ChaosParadox1 · ‎12-24-2022

Yeah so as expected this was all a lie, and no credit was applied to my account. An agent manually added a $10 credit today which did reflect, but said I would need to contact them every month to get the $10 manually which isn’t really something I’d consider doing.

So after 2+ months, I’m still in the same situation as you with this error and cannot enroll. Very frustrated.

vzw_customer_support · ‎12-25-2022

Thank you for bringing this to our attention. I want to make sure that you are able to sign up for the appropriate rewards and to ensure we get there, please follow the steps below to sign up for the Mobile+Home discount.

1 Sign in to My Verizon.
2 Click on Account at the bottom of the screen.
3 Navigate to the Bill section and click View Bill.
4 Click View Details under the account number and review any notes on how much you may already be saving in discounts.
5 Scroll down to see More Ways to Save and browse discounts.
6 Navigate to and click the Learn More in Mobile + Home tile.
7 Click Join Now to start the enrollment process.
8 Enter Fios username and password and click Verify Account.
9 Agree to the terms and click Join Now.
10 Click Got It to finish the process.

Please let me know if you have any issues with any of these steps as I want to be absolutely certain this is taken care of as soon as possible for you.

~Pablo

ChaosParadox1 · ‎12-25-2022

I don’t want to overtake the original posters thread here, but I’ll be honest I’ve personally tried these same generic enrollment steps probably 50+ times from 20+ agents. It doesn’t work. Continues to not work. On step 7, after clicking “Join now”, we get the error as described in the original post instructing to call customer service. It’s clearly some type of technical error on the Verizon side, not a user error not knowing how to actually enroll.

Tianhe1019 · ‎12-25-2022

Yes , they will tell you to do the exactly same thing over and over again , but they don’t fix their own problems on their end. I know what is the exactly issue is on the Fios end , we already enrolled in mobile + home 1.0 , we need them to help us to de enroll, so we will be able to enroll mobile + home 2.0, but they don’t listen to you , they wasted our time