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My monthly bill was increased 13% which is 3x my monthly social security $ increase I called to find out why and put on hold for 25 minutes and the call was dropped
I went to chat and told I needed to chat with an agent then tole no agent available try later.
I had no phone service and service man came and went to the line outside and came in to check the conection in side and when he finished he said he cut the lines to all but 1 jack so now no service inthe bedrooms hence we are unsafe at night with no phone to call 911. Great vervionfios service now they raise the price with out notice.,
COMCAST is promising they will beat the price by at least 25% and reinstall the jacks VERSON cut. I have only had verion all my life. I guess that is the problem
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You can compare your monthly bills at My Verizon account > Home. Sign in here https://www.verizon.com/home/myverizon/?session=n&goto=https%3A%2F%2Fwww.verizon.com%3A443%2Fmybill%...
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Your post is very unclear.
how did Verizon raise your rate? On what service? Just exactly what service man that cut your phone jacks? The phone service is run from a line in from a pole or underground to the NID which makes the phone lines active in your home. If he cut wires it would not just be on certain phone jacks. Like I said very confusing.
the other poster gave you a good suggestion, however online chat is offshore and they do not really assist customers and just string you along or like to end the chat constantly. And yes I used the chat once and it was over 2 hours not getting the issue fixed, but my call to Verizon 1-800-VERIZON at 8 am EDT was answered promptly.
you can try here https://www.dslreports.com/forum/vzdirect
which are pretty good. However you may have to join the site prior to posting your issue at Verizon direct. But it is free.