never recieved $200 gift card

I recently have been calling a lot to inquire about a gift card that I requested in Dec 2019. They were telling me it took 60-90 days and then they said it wasn't sent out. It took me 1 hour and 45 min to reach a representative to help me last week. This representative then transferred me to the gift card/promotion department. This department told me that I would be sent another card and transferred me to the company that distributes the cards. The person from the company went on to tell me that the card was already used and I requested a transaction receipt. They declined to provide that. I am at work currently and don't have the time to call in again to get this resolved. Can Verizon help me with this?

Re: never recieved $200 gift card
Moderator Emeritus

Hi fd28,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.