I called to put 1 line on hold and cancel 4 lines in beginning of September 2023. the 1 line was put on hold but the 4 lines were not cancelled
i called multiple times to get them cancelled and my money refunded.
each time being told that they put in request and it would take a few weeks
these calls were lengthy and each time it was like starting at the beginning.
on my last call they offered me $300 which i found insulting since i was owed over $1000
i have tried over and over is there another way to file a bill dispute since the call center is not able to help in any real way.
If you still have 5 lines showing in your account when you login, then someone did indeed mess up and the 4 lines were not disconnected as you'd asked.
However, suspending a line (which I'm guessing is what you mean by "putting on hold"?) is not disconnecting the service. As long as you have an open account, you will still be getting billed for the 1 line you asked to be suspended. A suspension is more to prevent someone from using your phone if it's been lost and there's a chance for you to recover the phone; it doesn't mean the bills stop. Also, the billing for 1 line is higher than that for 4 or more lines, because the multi-line discount is completely gone.
I'm guessing you're trying to hang on to a US phone number, but are going to be overseas for an extended period of time, where you won't be using the number, but don't want to lose it because you're coming back to the US eventually. Unfortunately, we're all renting our phone numbers, unless it's a vanity number you buy outright (and vanity numbers are all landlines), so if you want to keep your number, you have to keep paying a phone bill. You can convert the one line to the cheapest prepaid plan (I think Verizon still offers a $30 Talk and Text only plan in the prepaid service) to save money.
P.S. - If there were any outstanding balances on device agreement(s) for any of the lines which were disconnected, then any devices which were on those lines must immediately be paid off, which is another potential cause of the extra billing.
Hello, LFM1. Help is here as we can definitely review the account and billing. I have sent you a Private Message for further assistance.
-Natasha
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