over charged more than what was offerred

i need help. on october 15 2015 i was offered a deal for 50/50 internet for 19.99 a month for 12 months and 29.99 a month for 2nd 12 months. i received confirmation email with charges and agreed. the rep at the time stated deal only available in california. i have called back 3 times because i am being billed 59.99 a month now. the first 2 reps said they will fix and give credit adjustments which they did.  the most recent call on 01/11/16 to floor service manager kathy she stated 1st that the deal i was offered only available in october and my new contract started november 2nd so deal not available-my previous contract expired october 30th and plans were set for new service obviously oct 31st.  she then stated offer i got was a glitch in system and refuses to honor agreement which i have in my possesion printed out with charges. what can be done to fix this false advertisement or deceitful practice done to me to keep my service. i was told new email sent to me on nov 2nd which it was with no new explanation of bogus charges. i feel only option is to cancell service and go with local competitor which is cheaper. HELP

Re: over charged more than what was offerred
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.