please help !!! my credit was ruined by an erroneous charge from verizon

Dear Verizon Community, can you help?

Two years ago I shut down my Verizon service because I was moving. I had faithfully paid my bill in full for four years at that address without a single late payment. Verizon somehow failed to shut down the account, instead billing me for months later. I paid these despite frequent attempts to have them removed.

YEARS later, I was contacted by Collections for $58 and I paid it immediately despite that I have never accrued the charge. My credit has been ruined.

In July of 2016, after hours and hours of customer service phone calls, a Verizon Customer Service agent agreed to remove the erroneously reported late payment from all three credit bureaus. They emailed me to confirm this was such and that a "Request for Deletion" would be submitted to the credit agencies.

As of January 2017, on my most recent credit reports, the charge still stands and my once strong credit rating has been degraded to <550.

The hurdles currently in place to get in touch with anyone at Customer Service at Verizon have been unreal. If anyone has any advice on how to get this charge removed formally from my credit reports, please advise. Your help is greatly appreciated.



Re: please help !!! my credit was ruined by an erroneous charge from verizon

Hi gianninihm,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.