We signed up almost 2 weeks ago. We were PROMISED a $200 amazon gc for signing up for home internet that was supposed to be $40 per month because it was 50% with our home & phone plan. Just like ALL the other posts-you follow the redemption instructions-but there is NO reward anywhere on the account where list it should be. I have spoken with customer service via chat who have "documented" on the account & "escalated" it. I was supposed to hear from someone days ago-yet nothing. I opened up a support ticket which I was supposed to hear back within 1 hour. Not a single response.
I attached a PDF with all the issues, I attached my previous chat-it was so simple. So then I opened ANOTHER support ticket 2 hours later. It's been well over a hour and no response. All I have gotten are now 4 different texts from different ppl stating "this is hannah, this is ron, this is jake how may we help you?" What is the point of the support ticket if no one reads it, you don't see to email me, and your customer service fails to do their job?.
They asked me "whats the issue?" I said READ THE SUPPORT TICKETS! We also cancelled the device protection on my husbands phone-they didn't take it off and it's on the bill. We were promised NO activation fees on our devices. The store charged us activation fees- OVER $300 worth, THEN on the Verizon bill, OVER $200 in activation fees. During the chat the rep said, "once the bill is posted, we can manually remove them and also change the internet to the $40." I included ALL OF THE ABOVE info in the support tickets and not a single response-the account has these notes, i included the notes and no response, no attempt to provide us with customer service.
Then they just continue to deceive us about the $200 amazon card and the $200 for switching over. I included screenshots of over 50 customers saying they were never awarded their GC's and were told the exact same thing. It is not fraudulent as Verizon claims I found it listed DIRECTLY ON THIS FORUM. I sent it thru the chat so it should be labeled clearly as they said it was "documented"!
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