"25% account discount" in my acount has been delected without any notice and explanation.
eunsungkan
Newbie

As a customer for Verizon wireless service for 13 years, I have received "25% account discount" from my monthly bills.

On November 2023, Verizon suddenly removed this discount (~$17.50) from my bill which has increased my bills up to date.

The change of discount was not informed to me via email,alert, or any texts from Verizon. Even, I cannot understand why this discount was suddenly stopped.

Please restore "25% account discount" in my account.

Thank you.

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1 Reply
vzw_customer_support
Customer Service Rep

Hey there, eunsungkan, we appreciate your loyalty over the years and know it's important to be able to take advantage of all available discounts. We can definitely take a closer look to see why your discount was removed. So we can best assist, we will be reaching out via Private Message.

-Lauren

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