"Not Supported Method" error when trying to sign into MyVerizon with Chrome Browser
EvanVanVan
Enthusiast - Level 3

For the past week or two whenever I try and log into the MyVerizon site to check my bill I get an error message saying "Not Supported Method".  This happens weather I use login screen that pops up when I first visit the site, use the login boxes on the right side of the page, or use the "Sign In" button in the upper right hand corner of the screen.

Same issue as here: http://www.google.com/support/forum/p/Chrome/thread?tid=126522d6d3ccb9dd&hl=en

I'm on the latest Chrome browser: 15.0.874.106

P.S. I just found an inconvenient workaround coming to the forums here to sign in first.. It seems I'm now logged in across the rest of Verizon.

Please fix this, I'd like to be able to sign into my MyVerizon account directly like I was able to a few weeks ago..

37 Replies
th3rtythr33
Enthusiast - Level 3

No, I don't see any differences here. 

Until Verizon, its web software supplier, or Google own-up-to and fix this issue or we figure out what is really causing it ourselves, this should work as a temporary solution with a few caveats:

  1. Click the Wrench button on the Chrome toolbar.
  2. Click Options in the drop-down menu.
  3. Click Under the Hood from the list on the left.
  4. Click the Content Settings button.
  5. Click the Manage Exceptions button.
  6. Where it says "add a new hostname pattern," type: [*.]verizon.com
  7. From the drop-down to right of where you just typed, choose Session Only.
  8. Close and restart chrome and see if this has solved the problem.

Notes: 

  • You will not be able to stay logged in for two weeks by clicking the "keep me logged in for two weeks" option when signing in to My Verizon. Upon closing Chrome, you will be signed out again.
  • If you sign out of My Verizon, you will not be able to log back in until you completely close and restart Google Chrome.
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leafygreen
Newbie

I'm also having this problem and clearing the cache doesn't fix it. 

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shrugger
Enthusiast - Level 1

Not sure if this will help anyone identify the problem or not, but I am also getting the Not Supported Method error in Chrome.

However, when I logged in to these forums from Chrome, I had no problem. And, logging into the forums has carried over into the rest of the website. So, now when I go to log into My Verizon, it has me already logged in.

There seems to be something different about the login scripting being done on the main My Verizon login that doesn't play nice with some configurations of Chrome and Firefox. However, something is different about other login scripts on the Verizon site that does not produce the same error. Perhaps those differences can be looked at to identify the problem?

NormT
Enthusiast - Level 1

Found a solution on Chrome site.  Obviously they know more than the 'foreign' Verizon employees.  Go to http://webmail.verizon.net/signin/  and sign in and you will have access to your account.  No more getting rid of cookie crap!

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sunman1
Enthusiast - Level 2

This error is being reported on several forums.  The problems have been primarily reported with Google Chrome as well as Firefox and now IE so it appears to be unique to Verizon's sign in application.  

There are several solutions to use Chrome and other browsers at:

http://forums.verizon.com/t5/Verizon-net-Email/Google-Chrome-Users-and-Not-Supported-method/td-p/389...

you may find that using this link or webmail may allow you to log in without the "Not Supported Method" error.

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FloridaFiOS
Enthusiast - Level 2

Cleaning browsing-history (incl. cookies) solved the problem for me..

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th3rtythr33
Enthusiast - Level 3

I did a complete uninstall and fresh install of Mozilla Firefox (whatever the latest stable non-beta/alpha version is) on my desktop and it solved the problem in Firefox for me. I suspect that it is a setting which was being carried over from a previous Firefox version. I also found this thread, in which someone suggests the developers may be aware of this and trying to find a solution already: http://www.google.com/support/forum/p/Chrome/thread?tid=126522d6d3ccb9dd&hl=en

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Justin46
Legend

@TonyaD_VZ wrote:

Good Morning,

 Google Chrome at this time is not a supported browser. You may be able to use it and for some locations or features it will work but as far as Verizon supporting Google Chrome it is not one that we support.  We support  Internet Explorer, Mozilla Firefox and MacIntosh Safari.  The link below will show the browsers that we do support http://www22.verizon.com/ResidentialHelp/FiOSInternet/General+Support/Top+Questions/QuestionsOne/121...

 The VZ site will prompt you to use a supported browser if you are having trouble viewng a page. When we go to MyVerizon using an HP Touchpad that has WebOS browser it tells us that certain featured do not work and to use a supported browser such as IE or FireFox.

Thanks,

Tonya D.  


Tonya,

You should check on this link:

http://www22.verizon.com/about/privacy/browser/

Very clearly Google Chrome is a supported browser. Verizon is just terrible at keeping their web pages updated and often you can find clearly conflicting information.

Now the link I just provided says Chrome 12.x while the OP says they are using 15.x. That may very well be the issue for that person. But the other posts talk about IE and Firefox, both of which are in fact supported and yet not working.

My experience with playing around with IE, Firefox, and Chrome, and Safari on my Windows PC, plus exchanges with users here who have experienced various problems, is that frequently they have either browser add-ons installed that conflict with Verizon websites or settings that are incompatible, or sometimes that they have an anti-virus or firewall tool installed that prevents proper access. My suggestions when people have issues are to start their browser without any add-ons to see if the issue goes away, and if that doesn't work to try disabling temporarily their anti-virus and/or firewall, amazing how often one of those fixes the issue.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

nycplayboy78
Contributor - Level 1

Google Chrome is supported....I just cleared ALL my browser history and cache from 4 weeks ago....Logged into myverizon website like a charm...

I am using Google Chrome 17.0.942.0 dev-m

Laxmom5
Enthusiast - Level 2

Thanks for that tip.  Worked out perfectly.  Yay for the community!

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thisdudeiknew
Enthusiast - Level 1

After browsing the web, I discovered a thread on Mozilla's forums that suggested removing any and all cookies associated with Verizon as well as clearing the cache. Specific instructions on how to delete individual cookies can be found here

Justin46
Legend

Just a quick update, I just accessed My Verizon just fine with Google Chrome 15.0.874.121 (on Windows 7). Checked phone logs, billing, DVR access, email, news, account tools, etc, all fine.

The URL I am using to log in on both Chrome and Firefox is:

https://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx

Don't know what that says other than My Verizon will work for me with the latest Google Chrome.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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Laxmom5
Enthusiast - Level 2

It doesn't work with Chrome 16.0, which is what I have now.. Just within the last week or so.  any ideas?

PS Thanks for the info as I got nowhere any other way.

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Justin46
Legend

@Laxmom wrote:

It doesn't work with Chrome 16.0, which is what I have now.. Just within the last week or so.  any ideas?

PS Thanks for the info as I got nowhere any other way.


I just started up Chrome 16.0.912.63 and was able to log into MyVerizon just fine. Here is the URL I used:

https://www22.verizon.com/Foryourhome/MyAccount/Unprotected/UserManagement/Login/Login.aspx

Is this what you are using? If not, does the above work for you in Chrome?

One possibility is that some add-on that you have installed or updated in the last week is causing the problem. Have you tried starting Chrome without any add-ons to see if you can access MyVerizon then?

That is all I can think of right now. As I said, works fine for me.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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KenWVT1
Enthusiast - Level 3

If I use this login I get the "not supported method"

https://www22.verizon.com/fiostv/web/Signin.aspx

-Ken

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KenWVT1
Enthusiast - Level 3

Yes please fix this I have the same problem !!!

-Ken

janicwedge
Newbie

I have notbe able to sign into my account to pay my bill by credit cart. Please clarigy so tha I do not incur a lateness charge. This is NOT MY FAULT.

Janet Wedge

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