"Unreturned" Equipment Fee ( tracking # which shows it was delivered!!)


I am writing to inform you about a bill I have received today which says that Verizon hasn't received the equipment I have returned. 

I had received something similar a month ago, and I responded by calling the correct # and providing them with the tracking # that shows that it was delivered on 08/13/2014. I dropped it off late July, very early August. 

I have received a bill today again. I do not wish to receive such a bill as I have provided the tracking # (which I didn't want )the UPS store rep insisted for me to take the receipt as he received many complains where people are told by Verizon that they haven't returned their equipment. I still have the tracking # and the receipt. 

Please help me in this regard as I have returned the router which hsa been received according to the UPS receipt. 

I look forward to hear from you soon. 

1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.