"We're Sorry, we're unable to continue your order at this time"

I've been trying to change my service plan online and whenever I grant Verizon to look at my services, it leads to a page where it says, "We're Sorry, we're unable to continue your order at this time. Please try again later or contact your local Verizon Business Office for assistance."

I called the office and they weren't able to resolve it and told me that Verizon would call me back but this never happened. This has been going on for MONTHS.

Has anyone gone through this issue with Verizon? This is very frustrating 😞

Re: "We're Sorry, we're unable to continue your order at this time"
Moderator Emeritus

Hi ijaxp89,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.