My contract for my residential TV and internet account was renewed without my consent on Jan 2014. At that time I made specific changes to my account including returning a box and removing HBO and a sports channel. I did not consent to renew my 2 yr contract and did not use an automated system to consent. I have written to Verizon and used the contactus url to complain and was notified that they will review but not respond unless I am right...which means they can also ignore the email without my knowing it.
I need this issue addressed and require a response. This is a legally binding contract of which you will charge 190.00 dollars if I break it. I expect a review of the "call/document" you have consenting to the renewal, or a response. Whereas I do not plan on changing my service, or discontinuing, I am upset that you chose to renew the contract without consent.
FYI - your customer service and contact options are ludicrous for a company that "cares about customers" and you should make changes to improve communications. PLEASE RESPOND TO ME AT MY EMAIL.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.