retention department

We have had a horrible experience attempting to move our services from our old home to the new home. A Verizon rep sold us a plan that we could "move, even with only retaining a home phone" were other services not available. Now verizon will not honor this and has "terminated" our contract. I have the reps name and extension from two years ago but none of the 800 number representatives tell you the same thing. Everyone says something different and now we are being charged a termination fee when that IS NOT what was agreed to or asked for. We can't seem to get anyone who will actually help us.

Re: retention department
Moderator Emeritus

Hi DreamBig,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.